These are separate jobs on the same door and they are constantly confused. Hardware faults — heavy operation, skipping, rattling, drafts, a lock that no longer engages, a panel that can be lifted — are solved by rollers, track, pile, interlock and adjustment, and the original glass never comes out. Glass faults — a cracked or shattered lite, or a sealed unit that has gone milky between the panes — are solved by glazing a new unit into the existing sash. They can of course both be true at once, and usually the hardware fault came first: a panel that has been dragging for two years is why the corner of the glass finally let go.