Privacy Policy

When you interact with Virginia Glass Windows, we may collect information you provide directly to us, including:

Personal identification information such as your name, email address, phone number, and mailing address when you request a quote, schedule a service, or contact us through our website forms.

Property information including your ZIP code, street address, property type (residential or commercial), and details about your glass repair needs.

Photos and images of damaged glass that you upload through our Photo Estimate feature for the purpose of providing accurate repair quotes.

Communication records including messages, emails, and call logs when you contact our team.

Device and usage data such as browser type, IP address, pages visited, and time spent on our website, collected automatically through cookies and similar technologies.

We use the information we collect for the following purposes:

To provide, maintain, and improve our glass repair and installation services, including processing your service requests and delivering accurate estimates.

To communicate with you about appointments, quotes, service updates, and respond to your inquiries and support requests.

To send you promotional communications about our services, special offers, or new service offerings (you can opt out at any time).

To analyze website usage patterns and improve our website functionality, user experience, and service offerings.

To comply with legal obligations, resolve disputes, and enforce our agreements.

Our Photo Estimate feature allows you to upload images of damaged glass to receive an accurate repair quote without an in-person visit.

Photos uploaded for estimates are stored securely on encrypted servers and are used solely for the purpose of providing accurate glass repair quotes.

Your photos are accessible only to authorized technicians and estimators who need to review them to prepare your quote.

Photos are retained for 90 days after the estimate is provided, then automatically and permanently deleted from our systems.

You may request early deletion of your uploaded photos at any time by contacting us.

Virginia Glass Windows implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We use industry-standard encryption (TLS/SSL) for all data transmitted between your browser and our servers.

Access to personal information is restricted to authorized employees and contractors who need the information to perform their job functions.

We regularly review and update our security practices to address new threats and vulnerabilities.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

We may share your information with trusted third-party service providers who assist us in operating our business:

Hosting and infrastructure: Vercel (website hosting) and Supabase (database services) process and store data on our behalf.

Analytics: Google Analytics collects anonymized website usage data to help us understand how visitors use our site.

Communication tools: We may use email and SMS services to communicate with you about your service requests.

Each third-party service provider is contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your personal information to any third party.

Depending on your location, you may have certain rights regarding your personal information:

The right to access the personal information we hold about you.

The right to request correction of inaccurate or incomplete information.

The right to request deletion of your personal information, subject to certain legal exceptions.

The right to opt out of marketing communications at any time.

The right to lodge a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the information provided below.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic.

Essential cookies are necessary for the website to function properly, including maintaining your session and remembering your preferences.

Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Your continued use of our website and services after any changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: