Terms of Service

By accessing or using the Virginia Glass Windows website at https://virginiaglasswindows.com, scheduling a service, or submitting a quote request, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services.

These terms apply to all visitors, users, and customers of our website and glass repair services throughout the Washington DC, Maryland, and Virginia metropolitan area.

Virginia Glass Windows provides professional window glass repair, replacement, installation, and related glass services in the Washington DC, Maryland, and Virginia metropolitan area. Our services include residential and commercial glass repair, emergency board-up, shower door installation, mirror installation, custom glass cutting, and related specialty glass services.

All services are subject to availability, scheduling, and service area coverage. We reserve the right to decline service requests that fall outside our service area or capability.

Service descriptions on our website are provided for general information purposes. The specific scope of work for your project will be confirmed during the estimate and scheduling process.

Photo estimates submitted through our website are provided free of charge and are valid for 30 days from the date of issue.

Estimates are based on the information and photos you provide. Final pricing may vary if the actual damage, glass type, or site conditions differ from what was visible in submitted photos or described during the initial consultation.

We will communicate any price changes before beginning work and obtain your approval before proceeding with any charges that differ from the original estimate.

All pricing is provided as custom quotes tailored to your specific project. We do not publish fixed pricing because every glass repair situation is unique.

Appointments can be scheduled through our website, by phone, or by email. We provide a 2-hour arrival window for scheduled appointments and our technician will call approximately 30 minutes before arrival.

You may cancel or reschedule an appointment with at least 24 hours notice at no charge.

Cancellations with less than 24 hours notice may be subject to a trip charge to cover the cost of the reserved time slot and dispatched materials.

Same-day emergency services are available 24/7 and are subject to the terms discussed at the time of the emergency call.

All workmanship performed by our technicians is backed by our satisfaction guarantee. We stand behind the quality of our work.

Specific warranty terms are provided with each service and vary by glass type, installation method, and manufacturer specifications. Your technician will explain the applicable warranty before beginning work.

Warranty coverage applies to defects in workmanship and materials under normal use conditions. It does not cover damage from subsequent impact, misuse, alterations by third parties, or natural disasters.

To make a warranty claim, contact us with your original service details and a description of the issue. We will schedule an inspection and, if the issue is covered, perform the correction at no additional charge.

Virginia Glass Windows's liability for any claim arising from our services is limited to the cost of the services provided for the specific project in question.

We are not responsible for pre-existing damage to your property, structural issues not related to the glass installation, or conditions that were not visible or disclosed during the assessment process.

We carry comprehensive general liability insurance and workers compensation coverage to protect both our customers and our team.

In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our services or website.

The content on our website, including text, images, graphics, and other materials, is provided for informational purposes and is the property of Virginia Glass Windows.

You may not reproduce, distribute, modify, or create derivative works from our website content without our prior written consent.

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of any linked third-party sites.

We strive to keep our website content accurate and up-to-date, but we do not warrant that all information is complete, current, or free of errors.

When using our website or services, you agree not to:

Submit false, misleading, or fraudulent information, including fake service requests or estimates.

Attempt to gain unauthorized access to our systems, databases, or any non-public areas of our website.

Use our website to transmit malware, spam, or any harmful code.

Interfere with or disrupt the operation of our website or services.

Violate any applicable local, state, or federal laws or regulations.

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date.

Your continued use of our website and services after any modifications constitutes acceptance of the updated terms.

For significant changes that materially affect your rights, we will make reasonable efforts to provide advance notice.

These Terms of Service are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

Any disputes arising from these terms or our services shall be resolved in the state or federal courts located in Arlington County, Virginia.

If you have questions about these Terms of Service or need clarification on any provision, please contact us: